Credit Union PC Support

Deer Park, TX 77536

Post Date: 12/20/2017 Job ID: 35390 Job Title: IT-Help Desk

Credit Union client in East Houston is looking for a PC Support Technician. This is a direct hire opportunity. The successful candidate will be responsible for providing advanced computer support of the credit union infrastructure.

  • Minimum of 2 to 5 years of similar experience
  • Four year college degree or completion of a specialized course of study at a business or trade school preferred
  • Windows MTA or Network+ Certification
  • Knowledge of credit union products and services
  • Strong communication skills using tact and persuasiveness to reach an objective and maintain goodwill
  • High level knowledge of Microsoft end user networking products such as Windows XP, Windows Vista and Windows 7
  • Mid-level knowledge of Cisco networking products such as ASA, switches and routers
  • Entry to mid-level knowledge of telephony environment and products, such as cell phones and desktop IP phones

Primary Duties:
  • Manage, maintain and optimize backup systems, including tape rotation and schedules, virtualization snapshots, cloning and distributed file systems
  • Monitor processing schedules and work to troubleshoot any problems
  • Provide complex/advanced desktop support and problem resolution for all data processing equipment and software applications
  • Complete installation, implementation, deployment, support and maintenance of new hardware, software and phone technologies for end users
  • Use image deployment technology to push out PC images
  • Work with networking technologies such as Cisco switches, Dell switches and ASA VPN devices
  • Manage active directory technologies across LAN and WAN to include print sharing, Exchange mailboxes, DNS, DHCP, Users, group policy objects, profiles and AD permissions
  • Act as escalation point for both Help Desk and daily operations positions
  • Assist in maintenance of phones and phone systems including POTS lines, IVR systems, dial-in systems, site to site MPLS connections and phone switches


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