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Minimum Experience: 1 year banking, customer service and/or related background; call
center experience a plus.
Education: High school diploma
Skills and Abilities Required: Excellent communication and interpersonal skills; Service oriented and ability to problem-solve; PC skills and proficiency with Microsoft Office; Ability to work in a team environment and independently; Ability to represent the bank in a courteous and professional manner.
Summary Statement of the Job: The Customer Service Representative will be responsible for providing quality service through customer interactions via phone, online banking, chat and/or e-mail. This position will assist customers with various banking needs in a timely and efficient manner.
Other Duties and Responsibilities: All other duties as assigned by the Deposit Operations Supervisor and/or the Assistant Deposit Operations Supervisor.
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