16320 Kensington Drive
Sugar Land,
TX
77479
US
Job Description
Join Our Team: Bilingual Customer Service Representative!
Are you a communication virtuoso fluent in both Spanish and English? Do you have a knack for providing top-tier service over the phone, email, and internet? This is your chance to make a significant impact with a thriving credit union. Grab the opportunity to join us in shaping financial livelihoods and enhancing member experiences.
Key Responsibilities:
- Effective Communication: Assist members and potential members through various communication channels - phone, email, fax, and internet - showcasing your exceptional communication skills.
- Financial Expertise: Utilize your knowledge of our services and products to explain how they can enhance or safeguard our members' financial well-being.
- Navigating Queries: Respond to problems and direct calls to the appropriate departments, ensuring a seamless experience for our members.
- Multilingual Proficiency: Your proficiency in both Spanish and English will be a cornerstone in fostering strong relationships with our diverse community.
- Risk Management: Process wire requests meticulously, meeting deadlines and minimizing risk exposure.
Experience & Skills:
- Bilingual Excellence: Proficiency in Spanish and English is highly preferred.
- Call Center Prowess: Six months to two years of call center experience, in a bank or credit union, will set you up for success. Teller experience within a Credit Union is also acceptable.
- Educational Foundation: A high school diploma or GED is essential.
- Empathetic Diplomacy: A high level of trust, diplomacy, courtesy, and tact are paramount, especially when handling personal or sensitive matters.
- Exceptional Skills: Good listening, telephone skills, and proficiency with a 10-key calculator, typewriter, and computer keyboard are a must.
- Decision-Making: Ability to make informed decisions even with minimal information.
Ready to Ignite Your Career?
If you're ready to elevate your skills and expertise in a role that values your bilingual proficiency and dedication to outstanding service, apply now. Be a Bilingual Customer Service Representative and embark on a journey of enhancing financial well-being through seamless communication and support.
Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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