Join Our Team: Card Operations Specialist
Are you ready to take charge of your career and play a pivotal role in the world of card servicing and processing? If you're a tech-savvy professional with a passion for enhancing customer experiences and ensuring seamless card transactions, we have an incredible opportunity for you!
Why You Should Apply:
1. End-to-End Responsibility: As a Card Operations Specialist, you will oversee the entire lifecycle of debit and credit card servicing and processing. This includes ordering new cards, handling replacements, addressing card maintenance, and providing support for card disputes and compromised cards. Your expertise will make a significant impact on our members' financial well-being.
2. Cutting-Edge Technology: You'll be at the forefront of the industry, managing cut-off times and stand-in processing to ensure seamless card transactions. Your commitment to maintaining optimal processes will elevate our service quality.
3. Member-Centric: Join a team dedicated to enhancing the member experience. You will support card services campaigns, attracting new members and increasing card usage. Your work will directly impact our growth and success.
4. Proactive Problem-Solving: You'll be responsible for daily card file transmissions, ensuring functionality and identifying potential issues promptly. Your proactive approach will keep us ahead of the curve and prevent disruptions.
5. Exceptional Customer Service: Engage with our members and employees through telephone, email, and help tickets, resolving inquiries and concerns regarding card products professionally and efficiently. Your interpersonal skills will make a difference in every interaction.
6. Continuous Learning: Stay on top of industry trends and maintain a deep understanding of credit and debit card products, procedures, and regulations. Be the go-to expert for the latest updates and keep a comprehensive list of product features.
7. Innovative Thinker: Actively contribute ideas for new products and services, and improvements to existing processes. Your focus on efficiency and cost-effectiveness will drive superior member experiences.
8. Policy Development: Shape the future of the department by developing, applying, and evaluating policies and procedures. Your contributions will be pivotal in maintaining a well-structured environment.
9. Reporting and Compliance: Create and assess monthly department reports, ensuring compliance with rules and regulations governing plastic cards. Your attention to detail will ensure we're on the right track.
10. Diverse and Collaborative: Embrace a diverse work environment and work effectively both in teams and independently with minimal supervision. Prioritize and manage competing demands, adapting to changes with ease.
Qualifications:
Strong background in both technical and business aspects of card processing.
Proficiency in personal computer skills, particularly in a Windows environment, with intermediate to expert level Microsoft Word and Excel skills.
Outstanding interpersonal skills and excellent customer service abilities.
Strong problem-solving and decision-making capabilities in a fast-paced environment.
A strong work ethic, with a commitment to punctuality and completing duties on time.
If you're ready to embark on an exciting journey, where your technical prowess, customer-centric mindset, and innovation-driven ideas can flourish, we invite you to apply for the Card Services Specialist role with us. Join our team and help us deliver top-notch card services that empower our members and drive our success.
Don't miss out on this incredible opportunity! Apply today and be a part of something extraordinary. Your career awaits!
Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
