16430 Park Ten Place
Houston,
TX
77084
US
Job Description
Join Our Team! Contact Center Representative
Are you ready to be the voice of exceptional service for our members? We are seeking enthusiastic individuals to join our team as Contact Center Representatives. In this pivotal role, you will be the first point of contact for our members, providing top-notch service via telephone, fax, and email for their loan and account needs.
Why Work With Us?
- Make an Impact: Every call is an opportunity to make a difference in our members' financial lives.
- Career Growth: Opportunities to learn and grow within a dynamic financial institution.
- Team Collaboration: Join a supportive team dedicated to success.
- Competitive Benefits: Enjoy a comprehensive benefits package and work-life balance.
Key Responsibilities:
- Member Service Excellence: Provide accurate, courteous, and professional service to all members and potential members.
- Cross-Selling: Identify cross-sell opportunities and promote services and products to meet member needs.
- Efficient Transactions: Process member transactions with precision.
- Account Management: Maintain member account information with attention to detail and confidentiality.
- Timely Responses: Answer incoming calls promptly and respond to correspondence within one business day.
- Professional Communication: Provide financial information and cross-sell services via telephone, email, and fax.
- Flexibility: Handle multiple projects with strong organizational skills and a proactive attitude.
Performance Measurements:
- Provide accurate, courteous, and timely phone service to all members.
- Process member transactions with zero errors, ensuring member satisfaction.
- Maintain a professional atmosphere for the department.
- Identify cross-sell opportunities and promote services to members.
Qualifications:
- Experience: One month to twelve months of similar customer service experience.
- Education: High school diploma or GED.
- Interpersonal Skills: Ability to build relationships and resolve conflicts with diplomacy and tact.
- Technical Proficiency: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with email systems.
- Detail-Oriented: Strong attention to detail, follow-through, and organizational skills.
- Proactive Attitude: Take initiative, work independently, and collaborate effectively with the team.
If you're ready to be the friendly voice our members rely on, we want to hear from you! Join us in providing outstanding service and financial solutions to our members. Apply today and become a vital part of our team dedicated to excellence!
We are an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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