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Contact Center Representative

Houston, TX 77084

Posted: 03/08/2024 Industry: Banking/Credit Union/Mortgage Job Number: 5473 Pay Rate: 16.00

Job Description

Join Our Team! Contact Center Representative
Are you ready to be the voice of exceptional service for our members? We are seeking enthusiastic individuals to join our team as Contact Center Representatives. In this pivotal role, you will be the first point of contact for our members, providing top-notch service via telephone, fax, and email for their loan and account needs.
Why Work With Us?
  • Make an Impact: Every call is an opportunity to make a difference in our members' financial lives.
  • Career Growth: Opportunities to learn and grow within a dynamic financial institution.
  • Team Collaboration: Join a supportive team dedicated to success.
  • Competitive Benefits: Enjoy a comprehensive benefits package and work-life balance.
Key Responsibilities:
  • Member Service Excellence: Provide accurate, courteous, and professional service to all members and potential members.
  • Cross-Selling: Identify cross-sell opportunities and promote services and products to meet member needs.
  • Efficient Transactions: Process member transactions with precision.
  • Account Management: Maintain member account information with attention to detail and confidentiality.
  • Timely Responses: Answer incoming calls promptly and respond to correspondence within one business day.
  • Professional Communication: Provide financial information and cross-sell services via telephone, email, and fax.
  • Flexibility: Handle multiple projects with strong organizational skills and a proactive attitude.
Performance Measurements:
  • Provide accurate, courteous, and timely phone service to all members.
  • Process member transactions with zero errors, ensuring member satisfaction.
  • Maintain a professional atmosphere for the department.
  • Identify cross-sell opportunities and promote services to members.
  • Experience: One month to twelve months of similar customer service experience.
  • Education: High school diploma or GED.
  • Interpersonal Skills: Ability to build relationships and resolve conflicts with diplomacy and tact.
  • Technical Proficiency: Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with email systems.
  • Detail-Oriented: Strong attention to detail, follow-through, and organizational skills.
  • Proactive Attitude: Take initiative, work independently, and collaborate effectively with the team.
If you're ready to be the friendly voice our members rely on, we want to hear from you! Join us in providing outstanding service and financial solutions to our members. Apply today and become a vital part of our team dedicated to excellence!

We are an equal opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Meet Your Recruiter

Caroline Harper

Caroline is a passionate recruiter who is dedicated to helping candidates not just find jobs, but meaningful and fulfilling career opportunities. Caroline is a proud member of the Fighting Texas Aggie Class of 2022, with a BS in Communication and a minor in Psychology. Shortly after graduating, she joined the FiStaff team in May of 2022. She cares deeply for her candidates and clients, focusing on job fits that will ensure their long-term success.

Caroline grew up with her parents and two older siblings in Spring, TX. In her free time, Caroline is very involved in her music and loves to sing and play guitar. She enjoys relaxing and reading by the pool. Caroline also loves spending time with friends and family anytime she gets the chance. 

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About Houston, TX

Discover exciting job opportunities in the vibrant region around Houston, Texas! Known for its thriving economy, diverse industries, and endless growth prospects, Houston offers an enticing landscape for career-minded individuals. With world-class museums like the Museum of Fine Arts and a rich culinary scene showcasing Tex-Mex delights, BBQ joints, and food trucks serving up local flavors, Houston is a melting pot of culture and creativity. Home to the renowned Space Center Houston, the historic Astrodome, and professional sports teams like the Rockets and the Astros, this region exudes energy and excitement. Embrace the charm of this dynamic area while exploring job listings that could lead you to a fulfilling career right here in Houston!