Our client is more than just a financial institution—they are a trusted partner in their customers' financial journeys, committed to fostering a supportive and collaborative work environment.
Role Overview
Our client is seeking a Member Account Specialist to play a pivotal role in managing delinquent loan accounts, collecting overdue payments, and minimizing financial losses. This role offers an opportunity to make a meaningful impact on the credit union's success and the financial well-being of its customers.
Key Responsibilities:
Engage and Resolve: Contact members with delinquent or negative account balances via phone and mail, working to understand their financial situation and develop solutions.
Strategic Analysis: Assess the financial status of delinquent borrowers and make informed recommendations, including repossessing collateral when necessary.
Thorough Documentation: Keep detailed records of all interactions and collection activities, ensuring accurate and comprehensive reports.
Reporting: Prepare and present reports on account statuses and collection activities as assigned.
Legal Insight: Provide testimony at legal proceedings when needed, representing the credit union’s interests.
Trend Analysis: Inform management about emerging trends in loan underwriting that could impact delinquent or charged-off loans.
Additional Duties: Perform other tasks as assigned to support the team and credit union's goals.
What We’re Looking For:
Experience: 6 months to 1 year of experience in a similar role preferred.
Education: High School Diploma or GED required.
Skills: Excellent communication and negotiation skills, with the ability to handle sensitive situations with professionalism and empathy.
Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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About Sugar Land, TX
Dive into exciting job opportunities in the vibrant community of Sugar Land, Texas! Nestled in the heart of Fort Bend County, Sugar Land offers a perfect blend of urban amenities and small-town charm. This thriving city boasts a booming economy, top-notch schools, and a rich cultural scene with attractions like the Sugar Land Town Square, Smart Financial Centre, and the Fort Bend Children's Discovery Center. Indulge in the diverse culinary scene, catch a performance at the Sugar Land Auditorium, or explore the scenic Cullinan Park. Join us in discovering the endless possibilities for growth and success in Sugar Land. Explore our job listings now and kickstart your career in this enchanting Texan gem!
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