Now Hiring: Credit Union Call Center Representative
Are you passionate about helping people and providing top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and relationship-building go hand in hand? If so, we want YOU to join our team as a Call Center Representative at our credit union! Why You’ll Love This Role: As a Call Center Representative, you’ll be the friendly and knowledgeable voice our members rely on. You’ll assist with financial transactions, answer questions about accounts and loans, and provide expert guidance on credit union products and services. Every call is an opportunity to make a positive impact, ensuring members receive the support they need with professionalism and care. What You’ll Do:
Answer incoming calls with a warm and welcoming attitude
Assist members with account transactions, loan inquiries, and online banking access
Research and resolve questions, concerns, and requests promptly
Process stop payments, check orders, and monetary transactions accurately
Educate members on credit union products and services to meet their financial needs
Maintain a strong understanding of financial regulations and compliance standards
Work collaboratively with internal teams to provide seamless service
What We’re Looking For:
Education: High school diploma or GED
Experience: At least 2 years in a financial institution, preferably in customer service or call center roles
Skills: Strong communication skills, knowledge of credit union products, and a thorough understanding of credit/debit card procedures and regulations
Personality: Dependable, professional, and customer-focused with a positive and team-oriented mindset
What We Offer:
A dynamic and supportive work environment
Opportunities for growth and development within the credit union
A chance to build lasting relationships while making a real difference in members’ lives
If you have a passion for providing exceptional service and a desire to grow in the financial industry, we’d love to hear from you! Note: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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