Senior Collector

Houston, TX 77075

Posted: 01/30/2023 Industry: Banking/Credit Union/Mortgage Job Number: 4855 Pay Rate: 39,520

Job Description

Dynamic credit union is looking for a senior level Collections/Resolutions Specialist to join their team. The position will be responsible for protecting the assets of the credit union and the credit reputation of the member, when possible, by identifying and collecting all delinquent loans which are late, delinquent, potentially delinquent or charged-off.  Work with call center staff on collection of negative balance accounts. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communications – the ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles.  The ability to prepare and maintain confidential records and reports.
  • Member Focus – the dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships.
  • Time Management – the ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities.
  • Creativity – the ability to generate new and unique ideas as solutions to operational or member service issues and develop non-traditional ways of doing business.
  • Interpersonal Skills –A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.  Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.  Work may involve motivating or influencing others.  Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
  • Must be able to operate a ten key calculator and computer keyboard by touch.  Must be good with detail to deal with numbers and names.
  • Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email, and Outlook.
  • A high school education or GED.
  • Two years to five years of similar or related experience.


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Amber Washington

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